Good Faith Estimate Notice
Under the No Surprises Act, clients who are uninsured or who choose not to use their insurance benefits have the right to receive a Good Faith Estimate explaining the expected cost of mental health services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.
Your estimate will include anticipated costs related to the services you are scheduled to receive. If your actual bill is at least $400 more than your Good Faith Estimate, you have the right to dispute the bill.
You may request a Good Faith Estimate before scheduling a service or at any time during treatment.
For more information about your rights under the No Surprises Act, visit www.cms.gov/nosurprises.
Insurance and Financial Responsibility
Clients are responsible for understanding their insurance benefits and coverage, including deductibles, copays, coinsurance, authorization requirements, and coverage limitations.
Insurance reimbursement does not guarantee payment for services rendered. Any portion of fees not covered by insurance remains the responsibility of the client.
Relationship therapy, therapy intensives, workshops, consultation services, and many group offerings may not be eligible for insurance reimbursement.
Communication and Electronic Communication
IElectronic communication, including email, text messaging, and client portal messaging, carries inherent privacy and security risks. While reasonable safeguards are utilized, confidentiality cannot be guaranteed through electronic communication methods.
Client portal messaging should not be used for emergencies or urgent mental health concerns.
If you are experiencing a mental health emergency, call 911, go to your nearest emergency room, or contact 988 for immediate support.
Website Information Disclaimer
The information provided on this website is intended for educational and informational purposes only and does not constitute medical, psychological, or therapeutic advice.
Viewing this website or contacting The Relationship Lab through this website does not establish a therapeutic relationship.
A therapeutic relationship is only established following completion of the intake process, informed consent documentation, and mutual agreement to begin services.
Privacy and Confidentiality
Confidentiality is an important part of the therapeutic process. Information shared in therapy is protected within the limits of applicable law and professional ethics.
There are, however, specific legal exceptions to confidentiality, including situations involving:
imminent risk of harm to self or others,
suspected abuse or neglect of a child, elder, or vulnerable adult,
court orders,
or other circumstances required by law.
Additional details regarding confidentiality and privacy practices are reviewed during the informed consent process prior to beginning services.
Accessibility and Accommodations
Reasonable accommodations are available to support accessibility and participation in services whenever possible. Clients are encouraged to discuss accommodation needs prior to beginning services.
Questions
If you have questions regarding practice policies, fees, insurance, or your rights as a client, please reach out through the contact page or client portal for additional information.